About Hotel Grand Gateway
The Hotel Grand Gateway Hotel is a family-run accommodation choice that is located centrally in Black Hills. The hotel features a heated indoor swimming pool area complete with waterslide, hot tub, seating and an arcade.
Rooms at the Hotel Grand Gateway Hotel all come equipped with a cable television, coffee maker, hairdryer and ironing facilities. A shower/tub is provided in all private bathrooms.
Facilities at the hotel include a fitness center, 24-hour front desk, on-site parking and free Wi-Fi. Cheers Sports Lounge & Casino is a great place to relax and enjoy the live karaoke entertainment that is provided six nights a week.
The Perkins Family Restaurant & Bakery is the hotels on-site dining option, which is open 24/7 and serves classic American fare.
The Journey Museum is five minutes from the hotel by car, while downtown Rapid City is an eight-minute drive. Mount Rushmore is less than 20 miles away.
Positive Reviews
positive:
Comfortable and quiet rooms
Many former visitors to the Grand Gateway Hotel found the rooms to be comfortable, well-appointed and quiet. Furthermore, while the rooms have been slightly criticized for having dirty carpets on the odd occasion, most felt the hygiene levels were high overall.
positive:
Enjoyable pool area
The indoor swimming pool area of the hotel has been a highlight for many past guests. The large waterslide has received plenty of praise, while other facets of the pool area such as the arcade and seating space ensure it is a great spot to reside and unwind.
positive:
Friendly and efficient staff
The staff at the Grand Gateway Hotel has garnered a large number of positive reviews from previous visitors, with the customer service often judged as polite, professional and accommodating.
Negative Reviews
negative:
Dated in areas
Perhaps the most common negative mentioned by former guests about the Grand Gateway Hotel relates to what is considered its general outdated condition. With that said, it has been mentioned that certain aspects of the accommodation - such as the televisions and other room amenities - have been recently updated.
negative:
Problematic parking
The on-site parking has proved to be troublesome for some previous visitors that have used the facility at the hotel. Along with a limited amount of spaces available, it has been stated that negotiating the parking area can be tricky.
negative:
Small issues don't detract from an enjoyable stay
Other minor issues of the Grand Gateway Hotel brought up by past guests include no complimentary breakfast, intermittent Wi-Fi quality and the elevators malfunctioning at times. Yet in most cases, none of these negatives have detracted from what was a pleasant stay at the hotel.