Positive Reviews
positive:
Pool area ensures a refreshing swim
Holiday Inn Rapid City-Rushmore Plaza's pool area is spacious and extremely clean. There are umbrellas, tables, and chairs around it. The whirlpool is fully functional. If you want more privacy, you can head to the indoor pool. The water is invigorating and there is an area for kids.
positive:
Gorgeous and spacious lobby
The moment you enter the hotel, you will be sure of having a memorable trip. The lobby is spacious, very clean, and tastefully decorated. Moreover, the waiting time is not that long and you are offered help with your bags.
positive:
Fantastic amenities for more enjoyment
The elevator has a good size. You cannot believe at how fast and clean it is. The elderly and travelers with kids cannot be happier about it. Furthermore, the lounge goes beyond your expectations. The bartenders can even have friendly conversations with you.
Negative Reviews
negative:
Slow service at the restaurant
The servers are polite but the restaurant can be crowded. You can only see two or three employees working. Due to this, you have to wait during peak seasons. However, the food is worth the wait because it is delicious.
negative:
Hotel can be a bit noisy
There were times when kids shout and run at the common areas of the building. They can sometimes disturb the light sleepers. However, the security is alert in responding to this kind of situation. Moreover, the immediate area is peaceful so you don't have to worry about external noise.
negative:
Issues with parking
When an event is held in the hotel, the parking space is not enough. The hotel should impose a rule, which allows one room to park one car only. Furthermore, you are advised to call the staff before going to the hotel so a spot can be reserved for you.