Positive Reviews
positive:
A lot for a budget choice
For a budget hotel, there are many extra features and amenities. The pool and hot tub area are beautifully landscaped and maintained and the fitness center has modern equipment. The free breakfast has both hot and cold offerings, with many being freshly prepared. Plus, the security gates and floodlights give a level of comfort and safety.
positive:
Staff is notable for friendliness
The staff, both on the phone and in person, are kind and pleasant. They have a real focus on customer service and go out of the way to be accommodating to guests. This makes checking and out a breeze, rather than a hassle.
positive:
Sparks customer loyalty
This hotel gets a lot of repeat business for travelers to the Fresno area. The rooms are spacious and modern while also being clean and comfortable. The nicer bedding makes for greater comfort and the location in a busy part of town doesn't mean a sacrifice of sleep as the rooms are quiet.
Negative Reviews
negative:
When the inn is full
When the inn is full, some problems do arise with the level of pleasure and comfort. For starters, the WiFi slows down to a crawl and can become unusable. The hot water heating becomes nonexistent for late risers. The breakfast crowd can also exhaust the food supply and other guests are left with few choices.
negative:
A cause for concern or celebration?
This hotel has security features everywhere. There are cameras in the parking lot, as well as locked gates and locked doors throughout. While many see this as a cause for celebration, others wonder if the area is really known for crime. So many security measures aren't reassuring.
negative:
Just a quick stop
This hotel is best used by those who need a quick stop rather than a longer stay. The budget hotel features are basic and standard and aren't designed for those who need extended accommodations.