Positive Reviews
positive:
Shuttle service proves useful.
The hotel offers a complimentary shuttle service to Fresno Yosemite International Airport and Fresno Amtrak station. Many guests have found this service to be particularly useful. A number report that they’ve even managed to use the shuttle to get to other local destinations.
positive:
Professional staff on hand.
The majority of guests staying at the hotel enjoy a good standard of customer service, according to reports. The hotel’s reception staff is said to be professional and helpful.
positive:
Convenient for convention centre.
Travellers attending events at Fresno Convention & Entertainment Centre will find the hotel conveniently located. The two buildings are approximately 500 metres apart, making it easy to walk between the two. Additionally, City Hall and the law courts are within a short walk.
Negative Reviews
negative:
Well-worn property needs upkeep.
According to reports, the hotel is starting to show its age. Past guests have described the property as well-worn, with outdated décor, peeling wallpaper, stained carpets, and poorly-lit corridors being the most common complaints. There are, as of now, unsubstantiated reports that the hotel is undergoing repair work.
negative:
Parking arrangements draw criticism.
Past guests have been somewhat dubious about the hotel’s parking arrangements. According to reports, the hotel shares a public parking lot with the adjacent casino. Guests report that access to the hotel is not secure, meaning anybody can access the hotel’s guestrooms.
negative:
Local neighbourhood lacks appeal.
The hotel is located in the heart of downtown Fresno, an area of the city that doesn’t have the best reputation. Guests report that the area around the hotel lacks appeal too, with vagrancy and criminal activity being commonplace.