Positive Reviews
positive:
Superb surroundings
Many guests comment that the Forestiere Underground Gardens, a hand-built network of underground rooms, courtyards, and passageways reminiscent of the ancient catacombs, is nearby. Others add that the nearby Island Waterpark features rides, picnic grounds, game arcades, gift shops, and cabana rentals, and mention that the Big Fresno Fairgrounds features horse racing.
positive:
Wonderful dining experience
Several guests say that the restaurant serves quality meats, and note that the grilled items and salads are freshly prepared. Others add that the ambience is lively, the seating is ample, and the bartender is charming, as well as the fact that the staff readily accommodates guests with special dietary requirements.
positive:
Professional front desk staff
Many guests appreciate that the front desk staff proficiently assists guests with tour assistance, as well as concierge services, and say that the staff is well acquainted with local tour operators. Others add that requests for upgrades and changes to bookings are managed in a professional manner.
Negative Reviews
negative:
Rooms not maintained
Some guests mention that the cable service is often down, the refrigerators are noisy, and the room air-conditioning is not effective. Others add that the shower drains are clogged, the bedding is not fresh and there is strong odor of cigarette smoke.
negative:
Unimpressive pool and fitness center
A handful of guests say that the fitness room is small, the ventilation is poor, and the machines are dated, and dislike the dim lighting. Others add that there are not enough sun loungers and parasols near the pool, and say fresh towels are not available in the changing room.
negative:
Intermittent Internet connection
Some guests comment that the Wi-Fi frequently disconnects, and note that signals are not available near the pool. Others add that the Internet connection is often down and say it is slow even when connected.