Hotel Residence Inn Norfolk Downtown (Norfolk, USA)

Guests say that the Residence Inn Norfolk Downtown in Norfolk, USA, is located close to tourist attractions. Many of them are within walking distances. The hotel is in close proximity to the railway lines and restaurants and shops. The location is in an industrial district and handy to commute to ports as well.

Guests say that the staff of the hotel work together and make their jobs fun, which reflects on their service to customers who in turn enjoy their stay. They say the chef pays special attention to the food prepared for guests and they consequently delight in the breakfast and evening specials.

The rooms are impeccable and nicely decorated. Guests say that the full kitchen in the rooms and the guest laundry facilities are great for extended stays. The small living room allows one guest to watch TV without disturbing the other who wants to sleep.

The maintenance needs sprucing up as guests say that the hallway carpets are stained and emit a slightly bad odor. The furnishings also appear tired and in need of a replacement. The food disposal was reportedly not functioning too.

The mattress of the sofa beds are very uncomfortable say guests. They also noticed that the space behind the dresser had not been vacuumed and was full of dust. The heater in the rooms is preset and the temperature cannot be turned down. Guests say that they felt hot all night.

There is no parking available onsite. It is across the street and guests say that the charges are quite high. Guests are disappointed by the pool and hot tub of the hotel as they were unclean with residue seen at the bottom.