Holiday Inn Express Hotel and Suites DFW-Grapevine, an IHG Hotel (Grapevine, USA)

The staff at the hotel were really friendly with some guests commenting that they paid special attention to their children which they really appreciated. It seems staff at this hotel will go above and beyond their duties to make sure their guests are comfortable.

Starting the day with a good hot breakfast for some is essential part of their hotel experience and this hotel did not disappoint the many guests who left reviews about the excellent quality of the food and most importantly the wide variety on offer each morning.

A number of guests who stayed at this hotel found themselves in a pickle due to flight cancelations and/ or bad weather which seriously affected their ability to continue their journey. It seems the hotel is very used to accommodating these types of situations with many guests commenting that the hotel was able to help them at short notice and take the stress out of their situation.

The hotel is showing some signs of age with fixtures and fitting starting to loosen and break.  Guests felt that with a bit of extra maintenance in and around the property that the hotel would fare better in their reviews.

It seems for a number of previous visitors to the hotel who made complaints about various aspects of their stay which were unaccepatble that they have had little to no response to their claims and their comments reflect this lack of communication in their reviews.

The hotel offers a shuttle service to the nearby airport which some guests either booked or pre-paid as part of their reservation expecting to be picked up on arrival of their flight. Those who were not promptly picked up and left at the airport for an extended period of time were not happy and their reviews were less than comlimentayr about the service.