Hotel DoubleTree by Hilton Dallas-Farmers Branch (Dallas, USA)

Guests choose this location for its easy accessibility to and from the airport, Love Field and the highway. They love it though for its tranquility. Whilst the city is close by, it doesn't feel like it as you relax, lakeside, in its pleasant grounds. Guests with a balcony appreciate the lakeside views too.

From the moment you arrive and are handed a complimentary warm cookie, you will no doubt feel at home. Guests find the standard of customer care to be very high and the staff to be very friendly, yet respectful and accommodating.

You should be pretty much assured of a good night's sleep if the guests opinion of the beds are anything to go by. A large number confirm that they are extremely comfortable, as are the pillows, and that they slept well because of it.

The peace and calm of this location are all very well and good, but if you want to have a meal you're going to be stuck. Guests complain that there is seriously nothing to do here and there are no restaurants within walking distance.

Numerous guests are disappointed with what they get for their money. The main gripe is that the rooms do not come with a refrigerator or microwave and breakfast is extra. Food and drink is not of an exceptional quality or variety and, what's more, is expensive. Many complain that the TVs are small too.

The hotel is quite old and it shows. Whilst some rooms have been modernized, the overall feeling is that in general the hotel could do with some TLC. There are reports of poorly maintained moldy bathrooms and rusty old showers.