Positive Reviews
positive:
Convenient central location
Most guests agreed that Skycity Hotel benefits from a prime location in the heart of Auckland's central business district next to the famous Sky Tower. Guests liked the wide choice of dining options, entertainment, leisure and shopping within the complex and on its doorstep. Auckland's parks, harbour and Britomart train station are all within 15 minutes' walk.
positive:
Rooms large, well-furnished and comfortable
Plenty of travelers said the rooms were spacious at this hotel with modern decor and furnishings, helping to make for a comfortable stay. Cleaning was also reported to be of a good standard.
positive:
Good customer service
On the whole, reviewers said the hotel staff were a pleasure to deal with, describing them as friendly, attentive and keen to help.
Negative Reviews
negative:
Mixed reports on free Wi-Fi
Guests liked having free Wi-Fi access in all areas of this property. However, a few reported encountering patchy coverage and sluggish speeds from time to time.
negative:
Guests divided over casino
This hotel has a casino, which generated a mixed response from visitors. Some thought it was a good addition to the hotel's range of leisure and entertainment activities; others thought it attracted a bit of a gambling crowd to the hotel which some business guests and families objected to.
negative:
Some maintenance issues encountered
A few guests thought occasional signs of sub-standard maintenance at this high end hotel took the shine off an otherwise pleasant stay. There were a few accounts mentioning elevators being out of order, non-functioning TV remote controls, noisy toilet cisterns and in-room safes not working.