InterContinental Miami, an IHG Hotel (Miami, USA)

The awesome sunset views of the city of Miami and Biscayne Bay are some of the best you will find in the city. The spectacular backdrop of the hotel goes far in helping create the a pleasant mood during your stay.

The hotel’s business centre is a good place to host business functions or meetings according to guests. The scenery of Biscayne Bay offers a unique background while the hotel offers a full range of business services. The centre is open 24-hours to allow y

Guests say the variety and quality of the food offered at the hotel is excellent. There are many options to choose from including a steakhouse, pizza place and a buffet among others. Prices at the restaurants can range from moderate to expensive.

Guests say they were annoyed at having to pay an extra fee for amenities like Wi-Fi, the gym and parking when staying at the hotel. Visitors note that they expected better from such a prestigious property.

Many guests felt that the service from the hotel’s staff didn’t live up to their standards of the 5-star property. Visitors note that it was hard to locate bellhops at times and room maintenance wasn't always dealt with in a prompt manner.

The hotel has been around for a long time and has seen better days according to guests. Visitors point out items like worn out bedding, dirty carpeting and slow elevators could be replaced or refurbished to improve the experience at the hotel.