Positive Reviews
positive:
Great central location in Winston-Salem.
The hotel is situated in the heart of the city, giving travelers easy access to the downtown area. Many noted that there is a huge variety of local shops and eateries within walking distance and that the location is perfect for exploring Winston-Salem.
positive:
Restaurant and bar are top-notch.
The fare prepared by the Graze restaurant and bar received high praise from visitors. Everything from the food to the coffee and drinks was rated highly, and many people stated that the service was superb.
positive:
Excellent conference and event facilities.
Guests who made use of the event facilities had great things to say about the hotel's many meeting rooms and the conference center. The event staff were particularly cited as being very helpful and accommodating in setting up and catering a variety of events.
Negative Reviews
negative:
A few small problems in the rooms.
A number of reviews cited recurring issues in the rooms. Reported problems include thin walls, ineffective or non-functional air conditioning units, and plumbing issues such as slow drains or finicky water taps. However, most stated that the rooms were clean and well-kept.
negative:
Some facilities need updating.
The older facilities in the hotel did not go unnoticed by guests, many of whom stated that the decor and furnishings could use an update. Specifically cited were the old carpets and run-down pool area.
negative:
Parking is limited.
Owing to the location in downtown Winston-Salem, free parking options are scarce. Travelers with a car can expect to to rely on paid parking options available nearby which can be expensive, although many said that the hotel's valet staff is very professional.