Hotel Comfort Suites Hanes Mall (Winston Salem, USA)

Immediately upon arriving, you are greeted by friendly staff. Whether it is hotel management or reception, you are welcomed by helpful and caring personalities. Staff was very helpful in giving directions to local attractions and the location of the best restaurants in the area.

Guests were pleased with this hotel's location. This hotel offers easy access to many of the local area attractions. There were many local shops and restaurants for guests to choose from during their stay.

Immediately after settling into your spacious suite, you are sure to find an abundance of complimentary amenities. With a refrigerator, a microwave, and free continental breakfast, you will find all the comforts of home within reach.

Guests were not happy with the free, continental breakfast. The food was poor quality and there was not enough to accommodate the number of guests.

Guests were disappointed to find that the spa was freezing cold and that there was no way of heating it up. When they complained to the front desk, the staff explained that it was closed for the season. Guests were not told this when they made the reservation.

Some guests have complained that the rooms are a bit pricey for the condition of the room. The hotel needs to make some renovations to help improve the quality of the hotel.