Positive Reviews
positive:
Guests enjoy breakfast and evening reception.
Guests staying at Embassy Suites Winston - Salem enjoy a complimentary cooked-to-order breakfast that is said to be varied and tasty. In particular, guests really seem to enjoy the omelets. Meanwhile, the manager's reception hosted each evening, again for free, proves popular.
positive:
Staff delivers first class customer service.
Many guests are impressed by the level of customer service offered by the hotel staff. According to reports, friendly employees are quick to help with queries and concerns and go the extra mile to ensure guests feel welcome.
positive:
Convenient location for conference goers.
The hotel is located adjacent to Benton Convention Center, with an
underground passage connecting the two. This makes the hotel a popular choice
for those looking to attend conferences and other corporate events in
Winston-Salem.
Negative Reviews
negative:
Dated décor and old furniture.
Reports suggest that Embassy Suites Winston - Salem is not the most modern of hotels. Guests report that the hotel's décor, including its guestrooms, is somewhat dated and unimpressive. Meanwhile, furnishings are said to be old and well-worn.
negative:
Gloomy rooms not too inviting.
A number of guests have found their accommodations to be on the gloomy side. It appears that not all rooms receive a lot of natural light. The same has been said by some about the hotel restaurant.
negative:
Unpopular parking arrangements.
While parking is available at the hotel, reports indicate that guests
actually have to park in the public parking lot next door. Guests report that, not only can this be
problematic if the lot is full, can also come with a fairly hefty price tag.