Positive Reviews
positive:
Exceptional staffs ensure a comfortable stay
One of the highlights of your stay is the pleasant staff. Those assigned at the front desk deserve praise because they are very helpful. They assist you with almost anything—shipping, purchasing tickets, or getting taxis. Furthermore, the smiles on their faces never disappear.
positive:
Located close to various attractions
SpringHill Suites by Marriott Dallas Downtown - West End's location is almost unbeatable. You can walk to various spots which will take your fancy—museums, landmarks, and shopping areas. There are also many bars, specialty shops, and restaurants which you can visit without spending anything on transportation.
positive:
Public areas are well kept
Most hotels mainly care about the cleanliness of the rooms, and fail to pay the same amount of attention to the common areas. However, this hotel is clearly not one of them. The lobby is very clean and welcoming. In addition, the hallways are free of dust or any trash.
Negative Reviews
negative:
Issues with the neighborhood
The immediate area is full of people during the night. Some might take advantage of you. The police are alert in responding to unexpected situations though. In addition, you are advised not to walk alone outside the hotel late at night.
negative:
Hotel can be noisy
The hotel is close to bus and trains stations. Due to this, you can expect some noise. The walls are thick enough to protect you from internal noise though. Moreover, you are advised to book the rooms on the upper floors and close the windows to lessen the noise.
negative:
Few amenities need some upgrades
The televisions and some furniture look old. There are also some scratches on the tables. However, all of these amenities still serve their purpose. The overall ambience is not ruined by them. In addition, the staff works hard to maintain them.