Positive Reviews
positive:
Comfortable and spacious rooms
Many guests mention that the beds are comfortable, the pillows are soft, and the bathrobes are plush, and note that there is ample space for wardrobe and luggage storage. Others add that the bathrooms are spacious, and love the invigorating and refreshing spray of the showerheads.
positive:
Charming and efficient staff
Several guests say that the night manager goes out of her way to accommodate guests’ requests, and appreciate that the front desk staff is courteous and efficient. Others add that housekeeping is always available, and love the quality of service in the deli.
positive:
Interesting attractions nearby
Many guests comment that the nearby Klyde Warren Park connects the vibrant uptown neighborhoods with the Dallas Arts District and downtown, and love that the Pioneer Plaza, exhibiting large cowboy and cattle statues, is within easy access. Others add that the Dallas Holocaust Museum is close by, and love the view of exotic animals in replica habitats in the nearby Dallas World Aquarium.
Negative Reviews
negative:
Wi-Fi signals are weak
Some guests mention that Wi-Fi signals in the rooms are weak, and note that the Internet connection is slow even when available. Others add that some common areas do not have Wi-Fi access, and dislike that the wireless router is often down during the night.
negative:
Air-conditioning not effective
A handful of guests note that that the lobby and lounge are quite warm and stuffy in the summer months, and say that air-conditioning in the common areas is not effective.
negative:
Some facilities close early
Some guests dislike that the laundry, convenience store, and on-site deli close early, and note that room service is available only for a limited number of hours. Others add that the breakfast buffet closes early, and note that the fitness center and computer room are closed at night.