Positive Reviews
positive:
Extremely clean rooms and public areas
The cleaning staffs are evidently doing their best to ensure that every area in the hotel remains spotlessly clean throughout. This allows guests to have a comfortable stay as they would no longer have to worry about any issues with cleanliness.
positive:
Delicious breakfast starts your day right
A hearty breakfast awaits the guests at the hotel's modern breakfast room. Each dish served at breakfast is made only by skilled chefs, ensuring that you would be able to have a great start for your day. Additionally, the service during breakfast is one worth noting.
positive:
Convenient location allows guests to easily travel
Sheraton Crescent Phoenix is located just beside a highway. Guests who wish to go around the city can easily do so. Moreover, this also means that a wide range of shopping and dining establishments is just within walking distance.
Negative Reviews
negative:
Some staff may not be very accommodating
Most staffs are professional in providing service. However, a few do not share the same enthusiasm as the majority. This behavior, though, is not promoted in the hotel, and staffs are reprimanded when such complaints occur.
negative:
Few rooms need some updating
The hotel has already been serving guests for a long time now. While this means that it is experienced when it comes to delivering high-quality service, this also means some of the areas may already be a bit dated. Updating such areas will definitely allow the hotel to attract more guests in the future.
negative:
Poor soundproofing can cause inconvenience
Located just beside the highway, noise from rushing vehicles may cause inconvenience. Light sleepers who are staying in rooms beside the road might not be able to sleep properly. To avoid this problem, you may opt to choose rooms far from any possible noise.