Positive Reviews
positive:
Simple rooms were easy on the wallet
The unpretentious rooms were reportedly simple but many guests said they had all the essentials for a shorter stay on a budget. Those prioritizing affordability were upbeat about the wallet-friendly room rates, which prompted many to say they got reasonable value for money.
positive:
Handy roadside location north of downtown
Visitors were glad there were handy amenities in the surrounding area such as convenience stores, filling stations and bus stops. The free parking appealed to motorists as did the easy access to Interstate 75, making it simple to get to downtown Knoxville plus beauty spots, golf courses, local attractions and shopping centres. Furthermore, there was a wide choice of dining options in the neighbourhood to suit all tastes.
positive:
Upbeat about customer service
Many reviewers were pleased with the friendly customer service that was provided by an attentive and helpful team of employees. Animal lovers were pleased about the pet-friendly policy.
Negative Reviews
negative:
Maintenance issues reported
Critics sometimes took issue with maintenance standards in certain rooms, claiming they looked slightly run down or had a dated feel. There were reports of damaged locks, worn carpets, tired-looking furniture, aging TVs, cigarette burns and sunken mattresses.
negative:
Unpopular charges for Wi-Fi
Guests were pleased there was Wi-Fi access at this motel. Nevertheless, it came as a disappointment to many that they had to stump up a small additional fee in order to use it.
negative:
Occasional claims of cleanliness issues
Although plenty of travellers were satisfied with the cleanliness standards at this property, others were less impressed. It was claimed several rooms had problems like stained bedding, unsatisfactorily cleaned bedroom floors and bathrooms, litter under the beds and lingering smoky smells. There were also occasional claims that pest control measures could have been improved.