Hotel Homewood Suites by Hilton, Durango (Durango, USA)

From the reception team to the breakfast crew, the staff here is noted for their consistently excellent customer service. While this hotel boasted some outstanding amenities, this – perhaps more than anything else – raised the overall level of the guest experience here. Unsurprisingly, this property boasts a high number of repeat guests, many of whom have commented that the level of service has remained unchanged over time.

Guests loved the clean, sleek feel of this property, with many frequent visitors commenting positively on the hotel’s refurbishment. Similarly to staff quality, this new look was something that raised the property considerably in the esteem of guests.

Also, the breakfast here was highly commended, with many very appreciative of both the quality and quantity of offerings. The evening drinks reception was also a nice touch, a thoughtful amenity that again helped raised the overall experience. Finally, guests were pleased to find that the location of this hotel put them within easy reach of the charms of Durango as well as Great Sand Dunes and Mesa Verde national parks.

Guests were unhappy to find that room interiors took a considerable amount of time to cool down during hot weather. Also, many found the mattresses to be uncomfortable and hard.

The showers are fixed, a point that many found to be inconvenient. This was especially true of those with younger children, who would have liked to have seen units with detachable shower heads.

Tea drinkers were disappointed to find that only herbal tisanes were on offer at breakfast; many were bemused by the lack of black tea.