Hotel Hilton Garden Inn Addison (Addison, USA)

Professional front-of-house staff are warm, welcoming and extremely efficient. Weary travelers love the flawless check-in process which has guests in the comfort of their room in minutes. Businesspeople love that they can prearrange a check-in packet to make the process even easier, simply signing a receipt and picking up their key.

For every review claiming the breakfast buffet is expensive, there are mountains more declaring it worth every dollar. With a bountiful buffet of hot and cold items, there is something to appease even the fussiest palate. The chef's custom made omelettes are routinely raved about.

The hotel is popular with businesspeople and for good reason. Staff foster a home from home atmosphere, while spacious and comfortable rooms are a delight to retire to. Wi-Fi is lightning fast, the shuttle service is ever-reliable and an express breakfast is available for those in a rush.

According to reviewers, light sleepers should request an odd-numbered room. Even-numbered rooms are road facing, and because of the lack of sound-dampening windows, the sounds of the interstate are annoyingly audible, ruining entire nights for some. In these situations, understanding staff are quick to accommodate room changes.

Negative reviews for this establishment are very rare. Guest grievances include the small fitness center with broken treadmills, loud AC units in rooms, outmoded furnishings, musty smells and occasionally sniffy staff. These are, however, isolated issues, and not indicative of the hugely positive experiences of the majority.