Hotel Hampton Inn Kansas City - Airport (Weatherby Lake, USA)

Guests are satisfied that the hotel conforms to what they expect from this chain. Namely, that it is relatively standard, yet very clean and comfortable with free Wi-Fi and a good breakfast. You know what you're going to get for a reasonable rate and are content with it. What's more there are free cookies to die for!

However, what separates this hotel from countless faceless chain hotels is the staff. Guests say they have a friendly and personal disposition - quite rare in a chain hotel. This makes them feel welcome and at home. They really seem to care about your well-being and do everything they can to make your stay as perfect as possible.

Guests catching a flight are delighted with the service they receive. The shuttle bus in particular is extremely handy and reliable, picking tired and irritated guests up after arduous flights . The breakfast bags are also quite handy if you're running late or have to get up early to catch a flight.

Guests comment that the hotel is a little dated and worn, but it doesn't seem to impact a lot on the quality of their stay. The renovations, however, are a bit of a nuisance. However, if you want a well-maintained hotel you have to accept these things!

Guests are a bit disappointed to find the rooms are smaller than they were expecting. There is barely enough room to circulate, especially in the cramped bathrooms.

The air-conditioning is a bit loud for certain guests and keeps them up at night.