Positive Reviews
positive:
Location and shuttle makes for airport convenience
This hotel is situated close to the Kansas City International Airport making it the ideal hotel for guests needing easy access to this airport. Further convenience is given to guests by means of the complimentary airport shuttle service offered which has saved guests time and effort.
positive:
Very quiet and tranquil stay
Many guests have commented on the peaceful environment at this hotel. Despite being close to an international airport, this hotel still offers guests a peaceful night sleep except for only a few isolated issues regarding faulty air-conditioning systems.
positive:
Pet friendly premisis
Guests have been very pleased that they are afforded the chance to bring along with them their furry friends when visiting this hotel. Pets are treated with love and guests have even gone as far as to commend staff for treating pets as if they were their own. This saved guests the difficulties of organizing accommodation for their pets while on their travels.
Negative Reviews
negative:
Unorganized breakfast setting
This hotel offers convenience by having an on-site restaurant. However, some guests have been disappointed that the running of this restaurant, particularly during breakfast, is poor. Guests were made to wait unreasonably long for a table, the restaurant is not large and service left something to be desired.
negative:
Loud air-conditioning system
Some reviews have indicated that the in-room air-conditioning system is temperamental and noisy. During all hours of the night the machine would turn itself off and then back on and make an annoying rattle every time.
negative:
Disappointing Wi-Fi service
This hotel offers its guests free high-speed internet access. Guests, however, have been disappointed to find that the Wi-Fi offered is slow and unreliable. This was not a massive issue for all guests but those traveling for business purposes in need of online services found it difficult to rely on the internet at this hotel.