Positive Reviews
positive:
Stand-out service from staff
For many guests, the standard of service offered by the staff at the hotel made their stay memorable for all the right reasons. Guests are made to feel welcome thanks to friendly and personable service. Plus, the staff is knowledgeable about the area and on hand to provide tips and recommendations.
positive:
Excellent location
Aside from the easy on/off access to the I-30, the location of this hotel has plenty going for it. There's the obvious attraction of being near the Six Flags and Hurricane Harbor theme parks, not to mention that you can be in Downtown Dallas or Fort Worth within a 30-minute drive. Nearby shopping and dining options are also good.
positive:
Good quality accommodation
Guests find the accommodation at this hotel is of a good standard. The rooms and suites are found to be clean with modern decor and a good selection of amenities. The inclusion of a microwave and mini-fridge is appreciated. Plus, the Wi-Fi is said to be reliable.
Negative Reviews
negative:
Check-in is occasionally slow
A small number of guests found they were kept waiting at check-in, reportedly while staff confirmed that their room was ready. Guests also comment that the elevator was small and slow, so you may face an additional wait.
negative:
Some disappointment with beds
Although many guests describe the beds as comfortable, some found they were of disappointing quality. Other guests found the beds were too small, especially guests who booked a king room and received a queen.
negative:
Some frustrations with the pool
Several guests comment that they found the pool was a little too small for the size of the hotel. It can apparently feel crowded quickly. A few other reviews suggest that guests occasionally think the pool is dirty. To be fair, though, many other guests describe the pool as an enjoyable facility.