Positive Reviews
positive:
Great location
Many guests note that The Kelly Tarlton's Sea Life Aquarium, Waiheke Island and Auckland Art Gallery are easily reachable, and say that the New Zealand Maritime Museum features exhibitions and heritage vessel charters. Others add that excursions to Rainbow's End, the SkyCity casino and Aotea Square are easily arranged from the front desk, and love the tours to Auckland Harbour Bridge.
positive:
Charming and efficient staff
Several guests note that staff is attentive at welcome reception, and appreciate that the manager greets guests on every occasion, and goes out of his way to provide discounts to nearby spas and gyms. Others add that staff is professional, and appreciate the assistance in luggage handling and tour planning.
positive:
Modern and comfortable rooms
Many guests comment that the beds are comfortable, the linen is premium, and the in-suite appliances are modern. Others add that bathroom fittings are stylish, the room decor is trendy, and air-conditioning is effective.
Negative Reviews
negative:
No on-site dining
A handful of guests note that breakfast, lunch and dinner are not offered on-site, and dislike that room service is limited. Others add that tea and coffee are not served in the lounge, and the property does not have a bar or vending machines.
negative:
Wi-Fi is unimpressive
Some guests mention that the Wi-Fi signals are weak in the common areas, and note that the connection often drops. Others add that the wireless router resets frequently, and dislike that the Internet connection speed is slow.
negative:
Mobile phone reception is patchy
A handful of guests say that certain floors of the property are dead zones for mobile phone reception, and mention that calls often disconnect, and the voice quality is poor. Other add that mobile phone reception is generally patchy in the area overall.