Hotel DeBrett (Auckland, New Zealand)

Guests could tell a lot of attention and thought went into creating the desired atmosphere at this hotel. They loved the room design, with the distinctive retro vibe, and thought the hotel's appearance lived up to ideal the staff and designers wanted to put forth.

Guests got the impression they were truly valued while staying here, and often discussed how the staff went far out of their way to make guests feel at home. There were numerous accounts of how the staff gave impeccable service that matched guests' specific requests, which made them feel staff weren't just going through the motions that their job required. There was also good feedback given about the welcome drink served by staff upon arrival.

Guests reported that the hotel is within walking distance of the Central Business District. Furthermore, they were within easy reach of shopping destinations on Queen Street. Guests also remarked that there are many nearby restaurants to discover.

Due to the room rates they paid, guests thought they should have received a hot breakfast rather than just continental fare. Also, guests thought the amount of choice was rather limited and that it could be greatly improved.

Even when guests were generally satisfied with their stays and did not encounter any major problems, they still said that they thought the rates they paid were too high for what was offered.

The rooms were not as large as expected, according to guests' feedback. The small size was a downside guests noticed frequently.