Hotel Extended Stay America Suites - Rochester - Henrietta (Rochester, USA)

Drivers welcomed the proximity of Interstate 390 as it made it quick and easy to reach downtown Rochester as well as universities, industrial areas, golf courses, shopping malls, amusement parks and the airport. Additionally, there was handy free parking. Guests welcomed the way there were bus stops, filling stations and lots of places to eat in the vicinity.

It appealed to guests on extended stays that each room came with a well-equipped kitchenette where they could prepare simple meals. The rooms reportedly weren't the height of luxury but were clean, well-appointed and spacious. The comfy beds and flat-screen TVs proved to be popular features. Those prioritizing affordability frequently mentioned that they got good value for money thanks to the usually inexpensive room rates for the region.

Reviewers appreciated the good customer service provided by pleasant and helpful members of staff, who also made check-in swift and painless. Those travelling with their four-legged friends were delighted with the pet-friendly policy.

For some guests, minor maintenance and cleanliness problems were a setback in certain rooms. These included stale smoky odours, insufficiently cleaned bedroom floors and missing kitchen utensils. Several critics were disappointed that the free housekeeping was provided only once a week.

The simple free breakfast appealed to many guests. However, several critics felt the food choice was minimal. Latecomers sometimes reported that certain items which had run out weren't replenished.

Even though the availability of a free Wi-Fi network was a plus for reviewers, some critics claimed their experience of the service left something to be desired. It was occasionally claimed that the network was slow and unstable from time to time.