Positive Reviews
positive:
Well-equipped rooms at reasonable rates
Guests were pleased that the rooms were well kitted out with mini-fridges, microwaves, flat-screen TVs and coffee-makers as standard. Many reviewers commented that they found the rooms simple but fairly quiet, adding that they met or exceeded their expectations in terms of cleanliness and comfort. Budget-conscious travellers often mentioned that they got reasonable value for money due to the usually competitive room rates.
positive:
Roadside location near Lookout Mountain
This hotel reportedly offered a great base for exploring the many attractions on scenic Lookout Mountain nearby. The hassle-free access to Interstate 24 made it quick and easy for travellers to reach downtown Chattanooga, southern Tennessee attractions, theme parks, golf courses and the airport. Furthermore, there were petrol stations and roadside eateries in the vicinity, including a fast food restaurant next door. The free parking was another plus.
positive:
Pleasant personnel and free breakfast
Reviewers appreciated the pleasant, obliging and welcoming members of staff who offered good customer care and a quick check-in. The free continental breakfast was an added convenience.
Negative Reviews
negative:
Criticism of certain aspects of hotel
According to several critics, it was sometimes a challenge to regulate the room temperature in some parts of the accommodation. Several disappointed diners claimed the free breakfast was short on fresh food items.
negative:
Cleanliness and maintenance could have been better
Maintenance issues like dated decor and cigarette burns bothered travellers in certain rooms as did cleanliness problems like insufficiently cleaned sheets plus crumbs and litter leftover from previous occupants. Lingering food smells and smoky odours were also off-putting for a few visitors. Some critics also suggested that pest control measures required improvement.
negative:
Mixed feelings over free Wi-Fi
The free Wi-Fi service divided opinion among reviewers. Although many guests appreciated it, some critics claimed the network suffered from an unreliable signal.