Hotel Hilton Garden Inn Chattanooga/Hamilton Place (Chattanooga, USA)

Guests reported that the staff members often go out of their way to make things right when faced with issues, and do what they can to offer friendly assistance as required. The employees here are very conscious of what it takes to help guests have great experiences.

There was a lot of feedback from guests that really indicated they appreciated the room amenities this hotel offers. In particular, they liked the coffee makers and microwaves that allowed them to make beverages and snacks without going anywhere.

If you'd rather eat out frequently during your travels instead of dining at the hotel, there are restaurants within walking distance of the property. Many guests appreciated that convenience, especially if they didn't have access to cars, or just didn't want to take theirs from the parking lot.

There were occasional comments from guests indicating that they expected better facilities for the rates they paid. In some cases, this opinion came from the impressions that they had of other Hilton Garden Inn properties, and not necessarily other hotels in this area.

Guests frequently said they wished breakfast were included in the cost of their rooms. It could be if you book a room package that includes food, but in most cases, it's a extra fee. Sometimes, guests weren't prepared to pay it.

There were various complaints from guests who said they did not sleep comfortably on the hotel's beds. Many said the mattresses were too hard, and there were other comments that the pillows were too soft to provide adequate support. Although annoying, these issues usually did not prevent sleep entirely.