Positive Reviews
positive:
Popular rooms and shared facilities
The simple rooms were reportedly well-cleaned and more than adequately tidy and comfy for a quick stay. Guests often welcomed the way the rooms were well-equipped with mini-fridges, microwaves, ironing equipment, reliable showers and free Roadside location near handy amenitiesWi-Fi as standard. The outdoor swimming pool and hot-tub were a pleasant bonus. Budget-minded visitors commented that they got decent bang for their buck as the room rates were normally reasonable for the area.
positive:
Roadside location near handy amenities
This hotel's out-of-town location off interstate 40 on the eastern approach to Knoxville, Tennessee appealed to reviewers as there were handy amenities like petrol stations, convenience stores and roadside eateries in the vicinity. Drivers loved the free parking and said they enjoyed uncomplicated access to downtown Knoxville, universities, shopping malls, sports venues, beauty spots and the airport.
positive:
Great customer service and free breakfast
Travellers overwhelmingly said they dealt with friendly and welcoming members of staff who seemed happy to help guests have pleasant stay. Guests also mentioned that employees usually had good local knowledge. The complimentary continental breakfast was a simple but tasty and convenient way to start the day, according to many reviewers. Animal owners loved the pet-friendly policy.
Negative Reviews
negative:
Guests noted flaws in several rooms
Pet smells and musty odours proved to be off-putting for travellers in certain rooms. There were also claims that the en suite bathrooms were pretty small.
negative:
Minor cleanliness grumbles
Stained bedding plus carpets and bathrooms that could have done with a deeper clean were among the minor cleanliness issues encountered by visitors in some rooms.
negative:
Calls for rooms to be updated
Some critics claimed their rooms were slightly rundown and would have benefitted from further modernization in order to tackle maintenance issues such as aging furniture, cigarette burns, outdated decor, tired-looking mattresses and old TVs.