About Doubletree by Hilton London
Connected to the London Convention Center and within a short walk of Budweiser Gardens, Victoria Park, and Covent Garden Market, the Hilton London Ontario is ideally located for business or leisure travel to the "Forest City."
Guest rooms feature free Wi-Fi, cable HDTV, microwaves, and mini refrigerators. The spacious suites additionally feature comfortable seating areas, and can connect with up to four guest rooms.
Non-smoking throughout, the Hilton London Ontario features a heated indoor pool and whirlpool, as well as a fitness centre.
Guests can stop for a morning coffee at the Starbucks on site, or enjoy a hearty breakfast at Blake's. The restaurant is also open for lunch and dinner.
Families with small children might enjoy a sunny afternoon at Storybook Gardens or Pioneer Village. The Labatt Brewery tour and Art Gallery of London are within walking distance.
Positive Reviews
positive:
Friendly, welcoming staff.
Guests generally receive a warm greeting from the reception staff, and find the check-in process to be very efficient. The hotel is quickly gaining a reputation for being family friendly, as children and pets are made to feel as welcome as adults.
positive:
A great night's sleep.
Guests rave about the comfortable beds and pillows. Most also find that the hotel is reasonably quiet at night, no small feat as it is a popular choice with large groups attending functions at the attached London Convention Centre.
positive:
A hotel with great connections...
Guests appreciate the strong, free Wi-Fi connection, as well as the easy access to parking and the short walk to just about every attraction in downtown London.
Negative Reviews
negative:
A much-needed makeover is in progress.
The vast majority of unhappy reviews focus on the condition of the rooms, citing worn out carpets, aging bathroom fixtures, and generally dated decor. However, as of 2015 the hotel is going through an extensive renovation, and the recently finished areas
negative:
Occasional lapses in customer service.
Though most guests have nothing but kind things to say about the reception, housekeeping, and wait staff, a smaller percentage have had unpleasant customer service experiences with all of the above.
negative:
Kids love the pool...
The pool is a little smaller than some guests expected, and a few found that it filled with energetic kids too quickly for adults to enjoy a peaceful soak. Others were daunted to find it does not have stairs, just ladders.