Positive Reviews
positive:
In downtown London
Numerous guests have been happy with the location of this property, as it is right in downtown London and close to most of the city's nightlife. As a result, this has been a good hotel for those who are looking to go out for the night in the city.
positive:
Happy, pleasant staff
The majority of the staff members at this property are said to be friendly and happy, which has ensured that guests had a pleasant experience when checking in and out. These staff members are accommodating, as well, which has improved the quality of the property for guests.
positive:
Rooms are large
Each room at this property is a suite and guests have been impressed by how large they are. These rooms leave more than enough space in which to relax and are excellent for entertaining friends before heading out for the evening.
Negative Reviews
negative:
Old and poorly maintained
This is an older property and it hasn't been properly maintained. Therefore, the building is starting to fall apart and could use a thorough renovation. The carpets, in particular, are in rough shape and guests have said that they need some work immediately.
negative:
Not properly cleaned
There have been complaints about the rooms not being very clean at this hotel. In addition, the linens and towels are often stained, leading to guests questioning whether or not they had been cleaned prior to their arrival.
negative:
Bad smells throughout
Guests have reported that this property as a whole smells quite bad. These guests have said that there is a smoky smell that runs throughout the building, even in the non-smoking rooms, which left guests feeling unhappy with their accommodations.