Hotel Best Western East Towne Suites (Madison, USA)

The guest rooms at Best Western East Towne are quite spacious and clean with comfortable beds and furnishings. Guests also reported that the Wi-Fi always works, the walls are soundproof, there's lots of water pressure in the shower and there are plenty of modern amenities. .

Guests reported being welcomed by friendly staff who checked them in immediately. Staff members are also very knowledgeable about the hotel and area, they are always smiling and asking lots of questions to ensure guests are getting the most out of their stay and issues are rectified immediately and effectively no matter how busy they are. .

The hotel is situated on a quiet street in a relaxing area that is free from traffic noise while still being close to many of the local attractions including the city centre. It's easily-accessible to a major highway and a number of shops and restaurants.

Guests reported that the rooms at Best Western East Towne are smaller than they were led to believe based on the website pictures and the beds and furnishings are uncomfortable. Also reported was a lack of natural light, dated decor, a strange smell and malfunctioning appliances. .

Some staff members at this hotel are unfriendly and unhelpful when dealing with guests. Guests reported that they are insensitive towards the needs of individual guests and issues that arise in their rooms, they become defensive when complaints are made, they don't listen to what guests have to say and there have even been reports of staff refusing to deal with certain issues. .

Guests reported that the food served at breakfast is of poor quality and is served cold and undercooked. Also reported was unfriendly and slow service.