Holiday Inn Charlotte University, an IHG Hotel (Charlotte, USA)

Several reviews boast about the excellent service given to them by staff members at this hotel and even mention some by name to recognize their fine service. Staff have been described as being respectful, helpful and fun giving guests an all-round 'at home' feeling.

This hotel, being in such a convenient location in respect of several attractions, offers a very useful shuttle service. Several guests have made mention of this service and boasted about how helpful it is, especially for out of town visitors without access to a car.

Due to the sound-proofing and thick walls at this hotel, guests have often made mention of the peaceful stay that they have enjoyed. Despite noisy neighbors and noises in the hallways, guests are still able to commend this hotel on its peaceful environment.

Although guests enjoy the on-site breakfast buffet, several reviews indicate that it is rather pricey. Some reviews indicate that this hotel should consider including breakfast into the price of staying at this hotel, as is the case with several other hotels of this kind.

Some of the in-room features, namely the air-conditioning units, are nearing the end of their lifespan. Several guests complain about the noises that these units give off during the night and repairing or upgrading them is certainly something that would help.

Reviews indicate that guests have not been too pleased with the efforts made by the housekeeping staff at this hotel. Not only are the hours during which they visit irregular but the level of cleaning is not of a very high standard.