Gateway Hotel Dallas (Dallas, USA)

Guests generally thought the staff members here were pleasant, especially during the check-in process. Furthermore, they tended to be quick to resolve issues related to the rooms. Due to these characteristics, some guests said the service from the staff members was a perk of staying here.

This hotel is situated in a good place for people who are traveling on the interstate, and it's also not far from places to eat and shop. Many guests specifically chose this property because of its proximity to attractions in the area.

This property features a Mexican restaurant on site, and guests often appreciated the hassle-free dining option it offered. They said the food was good, and when guests had been traveling for a long time and were hungry upon arriving at the hotel, they appreciated being able to eat there and not have to venture elsewhere.

Guests frequently commented that the hotel has peeling and stained wallpaper in many rooms. Some guests even commented that oddly, there are also scuff marks on various parts of the walls. These characteristics gave guests bad impressions when they first entered their accommodations.

Numerous guests complained that this hotel definitely does not live up to the standards they would have expected from this hotel brand. They discussed issues like filthy carpet, dirty sheets and bed bugs.

Guests were concerned that there seems to be a lot of adult activity around the hotel and especially in the parking lot. There fears were worsened by the fact that people hang out in a parking lot that's very dark and frequently made guests feel unsafe.