Tamar Valley Resort Grindelwald (Launceston, Australia)

The resort is well placed to access both natural forests and landscapes as well as city life. Launceston's city centre is a ten-minute drive away and vineyards and nature walks can be found within ten to 20-minutes' drive.

The rooms have been described as nicely presented and simply furnished with all the basic necessities. Self catering guests also enjoyed the convenience of the well stocked kitchen facilities.

Guests reported that the resort offers a range of activities and facilities that both children and adults can enjoy, including mini golf, jumping pillows for all ages, electronic games room as well as a sauna and gym.

Guests reported that the accommodations were dated, worn and poorly maintained. Complaints included that the furniture is old and in need of replacing and fixtures have been found to be either damaged or not functioning, the air conditioning system is old and noisy and the bathrooms are dated and offer insufficient storage space.

The housekeeping service is unreliable and guest reported that their accommodations were dirty on arrival. Complaints included finding dusty surfaces, mould as well as hair from previous occupants in the bathroom and dirty dishes and utensils in the kitchen which needed to be washed before use.

The resort offers a range of facilities and on-site activities, however guests were surprised to find that all, except for the swimming pool, required additional payment. Guests also complained that while free Wi-Fi is advertised, this is misleading as only a limited data allowance is available and further usage costs extra.