Staybridge Suites Madison - East, an IHG Hotel (Madison, USA)

Guests quickly make themselves "at home" in the suites, regularly describing the rooms as clean and very spacious, with well equipped kitchens and lots of cable channels to choose from. The practical one-bedroom and two-bedroom suite layout is a particularly great fit for families, who also love that the pool is open 24-hours. The fitness centre (also open 24-hours) is likewise highly rated.

The front desk personnel have earned many rave reviews for their personable and professionalcustomer service. Many guests describe them as friendly and helpful, happy to volunteer their knowledge of the area. The hot breakfast and evening social hours are also much appreciated.

Guests like that the hotel is easy to access from the interstate, but not close enough for heavy traffic to be a noise issue. There is a shopping mall and many restaurants within a short drive, as well as a pizzeria and a fun sports bar (Pooley's) within walking distance.

Light sleepers wish for better sound insulation between rooms and floors, while guests in rooms near the elevators find noise from the hallways to be an issue.

Though many guests choose the hotel specifically for its pet friendly status, some owners find the extra fee to be too high, while guests with allergies (or aversions) are annoyed by the canine sounds and smells.

Though the hotel staff generally receive positive reviews, mistakes do happen: housekeeping or maintenance oversights and room assignment errors are occasionally reported.