Holiday Inn Madison at The American Center, an IHG Hotel (Madison, USA)

Many guests of the Holiday Inn Madison at The American Center have said that the hotel is a good option for families who are on vacation. This is because the property has a swimming pool, a large lobby, and a basketball hoop, giving children plenty to do throughout their stays.

Since this hotel is away from downtown Madison, it is very quiet because you won't get the same noise from the college crowd that you would elsewhere. Even though the hotel is right on a major freeway, there is very little noise that makes its way into the rooms.

Guests of the hotel have said that the hotel is kept very clean, ensuring that guests felt comfortable when staying there. The staff makes sure that rooms are well cleaned prior to arrival and the daily housekeeping staff does its job to keep the rooms clean.

Past guests have not liked the fact that the breakfast served at the Holiday Inn Madison at The American Center isn't included in the price of the room. Some of these guests didn't realize this until after the fact, as they had assumed that the breakfast was free.

There have been complaints about the staff at this hotel not being properly trained to deal with issues that guests run into when staying there. This has led to some disappointed guests who ended up not feeling as though the hotel was listening to their complaints.

Issues have arisen with the rooms throughout this property. Guests have mentioned that door handles and shower levers are starting to fall off and that the rooms could use some major repairs to keep them in better shape.