Hotel Value Place Louisville - Brookridge Village (Louisville, USA)

The overall standard of housekeeping at this long-stay property is beyond reproach; indeed, many were highly complementary of the appearance of the rooms and units here, which were found to be clean and tidy. In terms of the property as a whole, guests also praised its overall peaceful ambience as well as its general location, which is just off of I-265 southeast of central Louisville. Noise from the nearby interstate was not a problem.

Unsurprisingly, this no-frills hotel was very popular with long-staying and business guests. Those in this demographic felt that this property was well-suited to its purpose and provided an overall reliable standard of accommodation.

Many guests were also happy with their customer service experience at this property. Indeed, most felt that the front desk team here is helpful and do the best they can to field and answer all queries.

There were consistent reports of strong, foul smells in rooms and corridors at this property. Also, many felt that the décor scheme is unattractively austere and borders on institutional.

Many new arrivals were made to feel uncomfortable by the incumbent clientele of this property. Foul language and aggressive encounters were a problem here.

The Wi-Fi network at this property was a consistent source of frustration for guests, who found that the service was at best weak and intermittent. Also, many reported that noise from neighbouring and adjacent rooms was a problem here.