Hotel MainStay Suites Louisville Jeffersontown (Louisville, USA)

A number of people commented in their reviews about how easy the hotel was to find and that it was very easy to drive to it.  The hotel is also very well situated in Louisville according to guests who mentioned that there were good restaurants and shopping close by.

The staff rated really well in reviews with many guests leaving comments which singled out the reception staff for their polite and friendly attitudes towards their guests. Check-in was a breeze and for some set the tone for an excellent stay.

The full cooked hot breakfast got rave reviews from guests. Many were in awe of the delicious selection of food on offer such as bacon, eggs and sausages. Of course the waffles were a hit with the kids with many also commenting on the excellent quality.

A common experience of guests who stayed here was the ability to hear every movement and conversation in the next room. Many guests recounted their experience of being able to hear the TV and the shower due to the paper-thin walls and suggested that better sound-proofing would make for a better stay.

A common theme from reviews about the beds at the property were that they were simply awful. Some guests thought they were too hard, some thought they sagged in the middle and some commented that they needed immediately replacing to ensure that guests could get a good night's sleep.

Years of cigarette smells seemed to have worked their way into the soft furnishings and the character of this hotel. Many guests reported smelling foul odors during their stay, some singling out cigarettes as the culprit - which they then complained about in the reviews they left for the hotel.