Positive Reviews
positive:
Peaceful and lovely environment
You just can't fault The Ritz-Carlton Key Biscayne's location. It has direct access to the beach, which enables you to have invigorating strolls. The sand is fine and there are no seaweeds to interrupt your walks. Moreover, the views of the stunning sea calm your senses each day.
positive:
Friendly and thoughtful staffs
The kind acts of the staff let you remember your stay for a lifetime. The employees delightfully put chocolates and teddy bears at your room if you have kids. In addition, they put greeting cards and fruit baskets, which add a fantastic touch to your special day.
positive:
Delicious drinks await you
Bar's drinks are free flowing and you just can't get enough of it. The servers are very friendly and enthusiastic. The mixologists can make almost any drink you want. Moreover, nothing beats the relaxing atmosphere of the bar.
Negative Reviews
negative:
Expensive parking
You are charged a high fee per night of parking. This is higher compared to other hotels under the same chain. However, the parking area is spacious and has maximum security. If you want to save money, you can just use the other parking spaces outside the property.
negative:
Crowded pool area
The pool is always filled with noisy boys and girls. The staff cannot control them sometimes. If you want to relax more effectively, go to the pool early in the morning or late afternoon. The sun loungers may run out during peak seasons, but using the cabanas is better.
negative:
Issues with the beds
Some guests say that the beds are firm. Others say they are too soft, which cause minor backaches the next day. However, these statements are highly based on personal taste. You can just for extra sheets if you find the beds uncomfortable.