Positive Reviews
positive:
Upbeat about customer service
There was lots of praise for the efficient, friendly and obliging personnel, who usually provided reviewers with a speedy check-in. Those traveling with their four-legged friends were grateful for the pet-friendly policy.
positive:
Handy roadside location not far from downtown
Guests were upbeat about the location of this motel just south of downtown Lubbock in the South Plains region of north-western Texas. The proximity of the intersection of highway I-27 and State Route 289 reportedly made it quick and easy to get to shopping malls, museums, academic institutions, golf courses and the airport. Drivers welcomed the free parking with spaces for bigger vehicles.
positive:
Low-cost revamped rooms won praise
The updated rooms with vibrant decor and hard floors appealed to many travelers. Although the rooms were reportedly functional, many guests said they served their purpose well by being clean and comfy enough for a stopover. Those looking to keep costs down welcomed the usually affordable room rates for the area.
Negative Reviews
negative:
Criticism of Wi-Fi charges
Reviewers were nonplussed that there were charges for Wi-Fi access at this motel. Even though the charge was nominal, many reviewers were surprised they had to pay at all. Furthermore, slow speeds and patchy coverage were reported by some users.
negative:
Minor cleanliness and maintenance issues
Although guests largely enjoyed their stays, some travelers were bothered by cleanliness and maintenance issues in some rooms. These included build-ups of hair and dust, bathrooms that could have been more thoroughly cleaned, stained bedding, lingering smoky smells and fuzzy TV reception.
negative:
Shortcomings reported in some rooms
Some of the rooms and en suite bathrooms were rather small, according to certain critics. Others said they wished this no frills motel had offered extras like shampoo, hairdryers and coffee-makers in the rooms. The lack of breakfast options disappointed some reviewers.