Hotel San Mateo Inn (Albuquerque, USA)

Reviewers and motorists in particular, were positive about the handy roadside location of this motel. It was just off highway I-40 in central Albuquerque and offered ample free parking. Drivers also appreciated having a gas station nearby and a number of eateries within a short walk. However, many guests said they wished the motel had offered a breakfast option other than free coffee.

Plenty of guests thought their stays represented decent value for money as the motel offered comfortable beds in spacious rooms at affordable rates. This straightforward and simple accommodation was reportedly more than adequate for an overnight stop. The pet-friendly policy was a bonus for folks traveling with their cats and dogs while the kids stay free offer also helped some families keep costs down.

Reviewers often said they encountered professional, courteous and friendly personnel who were available around the clock on reception. However, some guests occasionally thought getting fresh towels and soap was more difficult than it ought to have been.

Critics often thought the rooms would benefit from some updating to address issues such as dated decor, aging carpets and tired-looking furnishings. Minor cleanliness issues were also reported from time to time. Reviewers claimed they occasionally spotted stains and hair in the rooms on arrival, which suggested that housekeeping might have some work to do to improve the customer experience on this front.

The free Wi-Fi service was welcomed by most guests, although sometimes the network coverage was reportedly patchy in some corners of the building.

Non-smokers sometimes claimed that some of the non-smoking rooms had a lingering smell of tobacco.