Positive Reviews
positive:
Great Albuquerque location.
If you're after a central base in Albuquerque, look no further than this hotel, which puts you close to the city's main attractions, as well as shopping, business, and university districts. Guests particularly love the free area shuttle, which will take you anywhere in a 5-mile radius, as well as to the airport.
positive:
Bonus happy hour.
As well as a free buffet breakfast, every evening you'll have the chance to lounge by the pool with a glass of something bubbly and a selection of snacks - free of charge, for all guests to enjoy - if that doesn't put a smile on your face, nothing wil.
positive:
Helpful, patient staff.
Guests praise the service at this hotel, saying that the staff throughout are professional and efficient. The front desk staff are knowledgeable about the local area, while all staff help to resolve problems, and have a welcoming, patient attitude towards children, helping to make family stays enjoyable.
Negative Reviews
negative:
The decor's a bit dated.
This is an older property, and it's showing signs of wear and tear, with little things, like loose fittings in the room, or broken items, requiring some maintenance work. Overall, guests say that the appearance is a bit dated and tired, so it could use a makeover.
negative:
Some problems with reservation requests.
Some guests have complained about specific reservation requests not appearing to make it to the hotel's system from third party booking services, or the wrong room size being offered. Others have reported mistaken charges - so all in all, it's a good idea to check everything direct with the hotel.
negative:
Old air con units.
Noisy, clunky, or inefficient - many of the air conditioning units in the guest rooms don't get the biggest thumbs up. If yours is really bad, it might be worth requesting a room change, but minor issues with the air con are pretty common, so you may just have to put up with it.