Hotel Red Lion Inn & Suites Elk Grove Village (Elk Grove Village, USA)

Reviewers frequently paid tribute to the customer service, saying they often dealt with friendly, professional and attentive employees who displayed a can-do attitude.

Air passengers in particular appreciated the proximity of O'Hare International Airport, about ten minutes' drive away. However, some non-motorists were disappointed that no airport shuttle service was available. Those traveling with their own transport liked being next to highway I-90 for straightforward access to area attractions, shopping malls, downtown Chicago, sports venues and casinos. Another bonus was the proximity of eateries and gas stations.

The unpretentious rooms were more than suitably clean and comfortable for a shorter stay, although a few critics said certain rooms were rather small. Guests liked the way upgrade suites added features such as microwaves and fridges. Perks like the complimentary parking and free breakfast were welcomed by budget-conscious travelers who also appreciated the usually competitive room rates. Quite a few guests felt they got a decent amount of bang for their buck at this property.

Reviewers were sometimes disappointed by sluggish speeds on the free Wi-Fi network. It was also claimed that the service offered patchy coverage in some parts of the property.

Critics occasionally called for further remodeling at this property in order to overcome maintenance issues in some rooms. These included dated decor, worn-out linens and tired-looking furniture. Cleanliness standards attracted occasional criticism too. Some reviewers were disappointed to encounter insufficiently cleaned bathrooms, dirty floors and mold in certain rooms.

Light sleepers occasionally blamed thin walls for making it possible for them to hear noises from adjacent rooms and corridors.