Hotel Quality Inn & Suites Elk Grove Village O'Hare (Chicago, USA)

The staff at this property is said to be quite friendly and very welcoming when you first arrive. This helps your check-in experience to go quite smoothly and allows guests to get off to a good start when staying there.

Many guests have noticed that the hotel is kept very clean, especially inside the rooms. This has helped guests to feel comfortable while staying at the property, as they didn't have to worry about dirt and grime making them uneasy about sleeping in the room.

Guests have enjoyed the hotel's location, as it is close to downtown St. Charles and within walking distance of a number of restaurants. The hotel is also only about 45 minutes from O'Hare International Airport, making it possible for guests who are flying out in the morning to use the property.

There have been complaints about the lack of an elevator at this property. Guests did not like having to carry their luggage up the stairs, especially after a long travel day to reach the hotel in the first place.

Numerous guests have reported maintenance issues at this property. Guests have had to deal with problems like toilets running all night, loud bathroom fans, and a poor hot water supply when staying at the hotel. There have also been cases where the hotel's heating system did not work.

Past guests have noticed a musty smell in the hallways at this property. It is believed that this smell is the result of the property allowing guests to bring their pets with them while staying at this hotel.