Hotel Quality Suites (Lubbock, USA)

Satisfied guests often mentioned the cleanliness of the hotel in their reviews. Many thanked the maintenance crew for efficiently and gracefully working through the day to ensure that all rooms were kept in top sanitary condition.

Positive reviews frequently mentioned the helpfulness of the staff. From the moment that many guests checked in, to their last minutes on the property, they felt welcomed and cared for. The front desk provided several guests with plenty of information on the surrounding area.

Several satisfied guests said that the hotel's proximity to local attractions made it a great choice for their stay. Some had relatives in the local hospital, and said that the Comfort Suites' location was ideal for their purposes.

Negative reviews often landed on the lack of an elevator. Guests with disabilities or trouble moving had difficulty accessing rooms on the upper stories during their stay. Meanwhile, families with lots of luggage struggled to get their belongings up the stairway.

The Comfort Suites' age drew lots of attention from guests. Several said that they were simply disturbed by the decaying status of furnishings. They thought that the beds should have been replaced years ago, and similar things were said about carpets, chairs, and bathroom fixtures.

Several guests said that the pool area could have been much nicer. The location, out in front of the hotel, left some a bit perturbed, as they did not feel like they had any privacy. Others thought that it was far too small to take advantage of.