Hotel Homewood Suites by Hilton Lubbock (Lubbock, USA)

Business travellers and families particularly appreciate the well equipped kitchens and practical room layout with one or two separate bedrooms, each with its own television. Kids also love the seasonal outdoor pool, which is widely described as clean and refreshing, though there is little shade in the area: don't forget your sunscreen!

The reception and management staff front desk receive many rave reviews for their friendly, efficient service, and guests also appreciate the welcoming notes left by the housekeeping staff. Compliments also go to the chef; many guests give the complimentary breakfast and evening reception high marks for variety and presentation.

The hotel is popular with parents moving kids to Texas Tech, just a few minutes away. It's very also close to several casual restaurants and a shopping mall with a movie theatre, and drivers note it is also close to the Loop, offering easy access to the city's many corporate offices and museums.

Recent travellers note that the rooms are beginning to reveal the property's age, and describe the decor as dated and tired. A few have also been let down by noisy or ineffective air conditioning.

Though many guests arrive to find their rooms clean, some guests find the overall level of housekeeping services inconsistent throughout their stay, or else feel a deeper clean is necessary to remove a generally "dingy" impression.

Though most guests rate the front desk and kitchen staff very highly, travellers have been disappointed by lost reservations and ineffective resolution of room maintenance and/or noise issues.