Positive Reviews
positive:
Convenient choice for airport users.
The hotel is less than a ten-minute drive from Toronto Pearson International Airport, making it a popular choice with those catching an early morning flight or looking for layover accommodations. For added convenience, the hotel also offers an airport shuttle service and park-and-fly options.
positive:
Comfortable beds and clean rooms.
Many guests praise the hotel for its comfortable beds. Meanwhile, accommodations are generally reported to be clean and well-maintained.
positive:
Friendly, efficient staff.
According to reports, the hotel staff is friendly, helpful, and efficient. Guests enjoy positive interactions with the front desk personnel, who are said to be very helpful when it comes to local information and tourist information.
Negative Reviews
negative:
Some noise complaints reported.
Reports suggest that the
hotel suffers from thin walls. A number of guests have complained about hearing
noises from neighbouring rooms. Meanwhile, light sleepers have been known to be
interrupted by the sound of overhead aircraft.
negative:
Breakfast could be improved upon.
While some guests enjoy the hotel’s complimentary breakfast, others are less keen. Reports suggest that the quality of food served is not always to a satisfactory standard, while the use of plastic cutlery and paper plates doesn’t impress all guests.
negative:
Some issues with parking.
According to reports,
parking can be a problem at the hotel during busier periods. A number of guests
have arrived to find parking spaces limited. The hotel allows guests to remain
parked while they’re away, which can lead to the parking lot becoming
oversubscribed.