Positive Reviews
positive:
Great location
Guests noted that the hotel offered convenient access to many restaurants and shops, which were within walking distance, as well as public transportation. They also pointed out that China Town was only five minutes of walking away and the airport less than 25 minutes by car.
positive:
Professional staff
As guests reported, the staff is welcoming, friendly and displays a true customer-oriented attitude. Service requests are honored quickly, special requests are accommodated to their fullest extent possible, and the staff's attitude leads guests to believe that they truly want care about pleasing each and every guest. The concierge repeatedly receives positive reviews, as arranging for tours, restaurant reservations and transport services is taken care of immediately and with a smile.
positive:
Small yet cozy rooms
While the rooms are quite compact, guests reported that they were adequate due to their efficient design and contained comfortable beds.
Negative Reviews
negative:
Poorly designed bathroom
Couples and families occupying a room did not appreciate the open-concept bathroom with its thing glass door separating the shower and toilet from public view. Guests noted that there was no privacy, as you could still observe everything, but a few rooms at least provided an added privacy curtain.
negative:
Some basic maintenance would go a long way
Guests were put off by dirty bathrooms, which included moldy tubs and edges, unsanitary toilets, a sewage smell and even some live and dead ants and gnats.
negative:
Breakfast overpriced
Guests found the breakfast buffet to be tasty but rather limited and overpriced. It includes typical options such as eggs, bacon as well as Asian hot noodles, but guests found the variety of fruits and cereals to be rather limited. Furthermore, they criticized that all the drinks came out of vending machines and neither the milk nor any of the juices were fresh.