Positive Reviews
positive:
Handy location walking distance from downtown
This motel's location on the western edge of downtown San Antonio proved popular with guests as they were within walking distance of central attractions like the Alamo, River Walk and San Fernando Cathedral. Motorists appreciated being just off Interstates 10 and 35. There were also several dining options, gas stations and convenience stores just a few steps away.
positive:
Clean and comfy low-cost option
Room rates were reportedly competitive and there were perks like free parking and a pet-friendly policy so many guests felt they got decent value for money. The rooms themselves were often described as basic but more than sufficiently clean, spacious and comfortable for a stopover. Reviewers liked the way the rooms had been modernized with wood-effect floors and flat-screen televisions.
positive:
Upbeat about customer service
The customer service was praised by many visitors, who often described personnel as polite, friendly, helpful and full of local knowledge. Many guests experienced a hassle-free check-in.
Negative Reviews
negative:
Unpopular Wi-Fi charges
Travelers were disappointed to face additional charges for wireless Internet access at this motel. Moreover, some of those who opted to try the service claimed it was prone to slow speeds and a patchy signal.
negative:
Annoying smells and noises reported
Annoying smoky smells were reported in some rooms while thin walls were blamed for enabling some light sleepers to hear noise from adjacent rooms and corridors.
negative:
Cleanliness and maintenance criticized
According to some critics, there was work to do to address maintenance issues like low water pressure, slow-draining water and broken power outlets in certain rooms. Claims of sub-standard cleanliness were prompted by reports of bathrooms that could have been more thoroughly cleaned, build-ups of hair and dust, marked walls, stained bedding and dirty floors in some rooms. Moreover, there were occasional claims of encounters with pests.