Holiday Inn Express San Antonio North Riverwalk Area, an IHG Hotel (San Antonio, USA)

Guests like the fact that it's near many points of interest around San Antonio, including the Riverwalk area. Guests really seem to enjoy the hotel is close to the center of town. For number of people, it's ideal for sightseeing and shopping.

Guests really enjoyed their interactions with the staff. They found the front desk to be helpful and welcoming. For guests needing information on the area they were quick to lend a hand or if they had issues within the hotel they were ready to help. People also gave props to the breakfast service for a job well done.

Several guests pointed out that the rooms in this converted jail and historic building are pretty big so you won't feel closed in here. Plus, the housekeeping staff does a good job of keeping things in clean and operational.

A few guests reported that there were some general maintenance issues that came up during their stay. Some people site toilet levers that didn't work properly, air conditioners that seem to malfunction and Wi-Fi that was hit or miss. Overall, most visitors had no issues.

While people didn't report any incidents, they mentioned that the area is a little little unnerving since you may find homeless people around the downtown area. Overall, most guests didn't have an issue with the hotel's location.

Some guests mentioned that the swimming pool is a bit on the tiny side. However, for most guests the size of the pool didn't have a bearing on their overall enjoyment of the hotel experience.